Customs & clearing
What is customs clearing and do I need an agent?
Customs clearing is the process of preparing and submitting the documentation ZIMRA requires to release your goods, paying any duty, and facilitating physical examination. While you can clear goods yourself, a registered clearing agent like Skypax knows the tariffs, procedures and pitfalls — which usually means faster release and fewer costly errors.
Which border posts does Skypax cover?
We clear cargo at all of Zimbabwe's major ports of entry — Beitbridge, Plumtree, Victoria Falls, Kazungula, Chirundu and Forbes — with offices in Beitbridge (our head office), Plumtree and Harare, plus airfreight clearance.
What documents do I need to clear my goods?
Typically a commercial invoice, packing list, bill of lading or airway bill, and proof of origin where applicable. Motor vehicles and certain regulated goods need additional paperwork. Send us your documents and we'll confirm exactly what's required for your shipment.
How is import duty calculated?
Duty is generally based on the customs value of your goods (cost, insurance and freight) and the tariff code that applies to them, plus VAT and any surtax. We advise on the correct classification and give you a clear estimate before you commit.
Imports & exports
Can you handle motor vehicle imports?
Yes. Vehicle clearance is one of our core services — we handle commercial and private vehicle imports, the supporting documentation and the associated Commercial Vehicle Guarantees (CVGs).
What is removal in bond and removal in transit?
Removal in bond moves uncleared goods under customs control from one point to another within Zimbabwe (for example, to a bonded warehouse). Removal in transit covers goods passing through Zimbabwe to another country. We manage both, including the guarantees involved.
Do you arrange transport as well as clearing?
Yes. We run our own fleet of specialised vehicles and also book road, sea and air carriers, so we can move your cargo from origin to your door as a single, coordinated service.
Can you store my cargo before or after clearance?
We have bonded, CCTV-monitored warehouse facilities for the rapid movement and safe storage of cargo, whether you need short-term staging or longer-term storage.
Working with Skypax
How do I get a quote?
Use the quote form on our Contact page, email us, or message us on WhatsApp with your cargo details, origin and destination. We aim to come back to you quickly with a clear, cost-effective plan.
How quickly do you respond?
We pride ourselves on the fastest reaction times in the industry. Enquiries during office hours are typically answered the same day.
What are your office hours?
Monday to Friday, 8:00 – 17:00, and Saturday 8:00 – 13:00. For urgent border matters we're often reachable outside these hours by phone or WhatsApp.
What makes Skypax different?
We combine our own transport fleet, bonded warehousing, deep customs expertise and an express-service culture — all under one roof. That means fewer handovers, tighter security and a single accountable partner for your freight.